Refund policy

Returns & Refunds

At Connecting The Dots Through Play, we take pride in providing high-quality products. Please read our returns policy carefully before making a purchase.

Change of Mind

We do not offer returns, exchanges, or refunds for change of mind, so please choose carefully before placing your order.

Faulty or Damaged Items

If your item arrives faulty or damaged, we are happy to offer a replacement or refund. To begin the return process, please:

• Contact us via email within 14 days of purchase.
• Provide clear photos of the damaged or faulty item.
• Include proof of purchase (order confirmation or receipt).

Once approved, the item must be returned in its original condition. We will provide further instructions regarding return postage. 

For more information, contact our team at admin@connectingthedotsthroughplay.com.au